Customer Service Workshop for Transit Professionals (in-person)

February 21, 2026 8:00 AM - 12:00 PM (CST)

Description

Excellent customer service goes beyond positive interactions with riders—it reflects how transit professionals support one another, communicate across departments, and represent their agency within the community. Every role, from bus operators to supervisors, dispatchers, customer service staff, and managers, plays an important part in shaping the customer experience.