Etiquette and Effective Communication with People with Disabilities for Dispatchers and Call Center Staff (remote workshop)

March 21, 2026 8:00 AM - 12:00 PM (CDT)

Description

This 4-hour remote workshop aims to educate dispatchers and call takers on appropriate communication with people with disabilities. The workshop covers various topics including assisting difficult callers, effective communication and the ADA, and disability awareness and etiquette.