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SUMMARY:Practical De-escalation Strategies for Transit Professionals
DESCRIPTION:Title: Practical De-escalation Strategies for Transit ProfessionalsDate: September 17\, 2026 Time: 9:00 a.m. - 10:30 a.m. Central Presenter: Carol Kenderdine\, Carol Wright Consulting Description: Transit employees regularly encounter stressful situations requiring professionalism\, empathy\, and sound judgment. This webinar explores proven de-escalation techniques\, communication skills\, conflict resolution strategies\, and customer-focused approaches that improve safety while enhancing the rider experience. Intended audience: bus operators\, dispatchers\, customer service staff\, supervisors. Registration deadline: September 15\, 2026.
X-ALT-DESC;FMTTYPE=text/html:Title: Practical De-escalation Strategies for Transit Professionals
Date: September 17\, 2026 Time: 9:00 a.m. - 10:30 a.m. Central \;
Presenter: Carol Kenderdine\, Carol Wright Consulting \;
Description: Transit employees regularly encounter stressful situations requiring professionalism\, empathy\, and sound judgment. This webinar explores proven de-escalation techniques\, communication skills\, conflict resolution strategies\, and customer-focused approaches that improve safety while enhancing the rider experience. Intended audience: bus operators\, dispatchers\, customer service staff\, supervisors.
\;Registration deadline: September 15\, 2026.
LOCATION:
UID:e.4114.1608580
SEQUENCE:3
DTSTAMP:20260824T045702Z
URL:https://members.txtransit.org/event-calendar/Details/practical-de-escalation-strategies-for-transit-professionals-1892765?sourceTypeId=Hub
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