CARES Advanced Transit Management (in-person workshop)

Description

This 2-day workshop is designed for seasoned managers looking for new and improved approaches to managing their transit programs. It is a follow-up course to the Fundamentals of Transit Management. This course will challenge you to rethink some of the principles you thought you already knew. It will help you look at things from a number of different perspectives and provide you with hands-on activities and take-home resources that will enable you to implement what you learn in your own agency. Modules for Advanced Transit Management include: • Human Resources – Recruiting Good Employees; Performance Appraisals; Resolving Workplace Conflict (i.e., Managing Employee Conflict; Managing Difficult Employees; etc.); Succession Planning • Financial Management – Evaluating Financial Capacity and Decision-Making • Strategic Management – Benefits of Strategic Management; Implementing the Strategic Management Process; Marketing/Links to Stakeholders • Advanced Service Planning -- Service Deployment; Technology Needs; Service Effectiveness & Efficiency; Setting Fares; Service Monitoring; and Best Practices • Leadership Skills and Development This workshop includes scenario-based exercises; problem solving exercises; valuable group discussions; hands-on training; best practices; and resources.