Description

Title: Practical De-escalation Strategies for Transit Professionals

Date: September 17, 2026 Time: 9:00 a.m. - 10:30 a.m. Central 

Presenter: Carol Kenderdine, Carol Wright Consulting 

Description: Transit employees regularly encounter stressful situations requiring professionalism, empathy, and sound judgment. This webinar explores proven de-escalation techniques, communication skills, conflict resolution strategies, and customer-focused approaches that improve safety while enhancing the rider experience. Intended audience: bus operators, dispatchers, customer service staff, supervisors.

 Registration deadline: September 15, 2026.