Are You Ready? Strengthening Employee Engagement to Improve the Rider Experience (Webinar)

Description

For most transit systems, customer interaction begins with the operator, dispatcher or even through social media; are you and or your employees ready? This webinar covers ways to boost employee engagement that will ultimately reflect positively onto the customer. Using techniques to identify existing supports already in place within your agency, participants will become aware of their workplace behaviors, build upon strengths, and develop long range outcomes for improved performance.